Privacy Policy

At Whartons Garage Ltd we are committed to processing personal information about our customers in ways that comply with our legal obligations as well as being clear with our customers about what we do with their personal information. 

Some of the key points of Whartons Garage Ltd privacy statement are: 

✔We don’t sell your data to third parties 

✔We do make it easy for you to manage your information, you can change your communication preferences at any time 

✔We do use data to help us provide great customer service. 

We are Whartons Garage Ltd of Duke Street, Millom, Cumbria, LA18 5BB. We share your concern about the protection of your personal information and are committed to safeguarding your privacy. This document covers information we collect about you. Please read it carefully to understand how your personal information will be treated. 

We will be the “controller” of the personal information which you provide to us or which we collect from you. 

1. Personal information that we collect 

We collect a range of personal information relating to you, including your: 

 Name; 

 Address 

 Email address; 

 Telephone number; 

 credit or debit card information and/or other payment information; Note: Card details are not retained.; 

 Any other personal information that you choose to provide to us when you conduct business with us. 

2. How we use your personal information 

We use your personal information as follows: 

 to maintain our relationship with you whilst you are a customer; 

 to arrange work, including MOT/Servicing reminders; 

 for invoicing, processing payments, account set up and maintenance; 

 to communicate with you, including to respond to information requests /enquiries submitted; 

 for record keeping; 

 to investigate any complaint, you make; 

 to provide evidence in any dispute or anticipated dispute between you and us; 

 to protect the rights, property, and/or safety of Whartons Garage Ltd, its personnel and others. 

3. Marketing 

We will not use your personal details for marketing purposes other than for MOT and Service reminders. These are generated internally and will not be shared with third parties. 

You may ask to be removed from such at any time by contacting us either by 

By mail – Whartons Garage Ltd, Duke Street, Millom, Cumbria, LA18 5BB. 

By email –service@whartonsgarage.co.uk 

By telephone –01229 773771 

4. How we share your personal information 

We use your personal information for the purposes specified above, we will not share it with other companies other than: 

 Police or emergency services 

 Government agencies 

5. Your rights 

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws. 

1. The right to be informed 

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Statement. 

2. The right of access 

You have the right to obtain a copy of your personal information we hold, and about how it is used. This is so you’re aware and can check that we’re using your personal information in accordance with data protection law. We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person ‘s rights. 

3. The right to rectification 

You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete. 

4. The right to erasure 

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. 

5. Updating this statement 

We review our privacy practices from time to time or when we deem it necessary. 

6. Contact us 

For further information regarding these rights, about this Privacy Statement generally or to make a complaint please contact our Data Protection Officer at forecourt@whartonsgarage.co.uk; or by calling: 01229 773771.

Please provide as much information as possible to help us identify the information you are requesting. Before assessing your request, we may request additional information in order to identify you. If you do not provide the requested information and, as a result we are not in a position to identify you, we may refuse to action your request. We will generally respond to your request within one month of receipt of your request. We can extend this period by an additional two months if this is necessary taking into account the complexity and number of requests that you have submitted. 

We will not charge you for such communications or actions we take, unless: 

 you request additional copies of your personal data, in which case we may charge for our reasonable administrative costs.